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customer service

Primary Capital Advisors joins forces with Jan Wagner and former Canton Street Mortgage

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Primary Capital has announced the addition of Jan Wagner and her team of dynamic professionals to support and advance the company's continued growth. "Jan joins Primary Capital as an exceptionally valuable asset," said Executive Managing Director George Phelps. "Canton Street Mortgage was one of Primary Capital's first wholesale customers; we have formed a winning partnership over the years.Read more

Bay Equity goes live with Loan-Score’s integrated PPE and AUS

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Loan-Score Decisioning Systems, an enterprise-class pricing and automated underwriting solutions provider, announced that Bay Equity, a growing wholesale and retail mortgage banker, has gone live with its integrated decsioning solution and customer-facing Web portals to ensure pricing and underwriting accuracy, quality control and superior customer service. The solution integrates seamlessly with Bay Equity’s back office LOS.Read more

Successfully built on retail, now entering wholesale: An interview with John Walsh, president of Total Mortgage Services LLC

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John Walsh is the president of Total Mortgage Services LLC, an expanding mortgage banker based in Milford, Conn. Through its centralized business model, Total Mortgage Services is able to create significant efficiencies to both its origination and operational infrastructure, and pass the cost and time savings on to borrowers in the form of lower rates and better service. The company recently announced that it is entering the wholesale residential mortgage lending business.Read more

Anthony Hsieh launches loanDepot.com

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Anthony Hsieh, financial services veteran and entrepreneur, in a partnership with Parthenon Capital Partners and advised by Milestone Capital, is pleased to announce the launch of loanDepot.com. The highly accomplished executive team at loanDepot.com, with 25 years of online and direct-to-consumer mortgage banking experience, will look to once again reinvent the industry, offering low rates, fast closings, and educational resources for customers.Read more

Ohio AG Cordray files suit against HAMP servicer Barclays Capital Real Estate d/b/a HomEq Servicing

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Ohio Attorney General Richard Cordray has announced a lawsuit filed against Barclays Capital Real Estate d/b/a HomEq Servicing, headquartered in New York, for issuing unfair loan modification agreements and providing inadequate, incompetent customer service to Ohioans who were at risk of losing their homes to foreclosure. HomEq is a participant in the federal Home Affordable Modification Program (HAMP).Read more

CCG Catalyst provides business process improvement guidance to financial institutions

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Phoenix-based CCG Catalyst, a provider of strategic guidance for banks, credit unions, mortgage lenders and other financial organizations, announced it offers business process improvement (BPI) service to financial institutions implementing industry-wide best practices to ensure that processes are streamlined across department and operational boundaries.Read more

Ohio AG files second suit against servicers

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Ohio Attorney General Richard Cordray has filed a lawsuit against American Home Mortgage Servicing Inc. (AHMSI), a Texas-based company servicing more than 12,000 sub-prime and prime mortgage loans in Ohio. The lawsuit alleges numerous violations of the Ohio Consumer Sales Practices Act including but not limited to: Incompetent and inadequate customer service, failure to respond to requests for assistance, failure to offer timely or affordable loss mitigation options to borrowers and unfair and deceptive loan modification terms.Read more