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The Elite Performer: Spring Clean Your Marketing Plan

It’s easy to get caught up in the day-to-day work activities by going through the motions, but not allocating the time necessary to step out and evaluate your marketing plan.

Unintentional TILA Violations

Question: We maintain good disclosure procedures, but sometimes we have a violation of TILA. The mistake is not intentional. It is systemic. Still, what do we say to a regulator when faced with a violation that was not in our control?

Is It Safe to Advertise?

Recently, the Consumer Financial Protection Bureau (CFPB) came down hard on three mortgage companies for numerous alleged violations. The fines were not insignificant.

Requesting Medical Information

Question: Recently, we were faced with the need to get medical information from an applicant in order for the underwriter to approve the applicant’s eligibility.

Ron Faris CEO Ocwen

Ocwen Making Progress Under CEO Ron Faris

After last week’s earning results and update to the investment community, it seems that investors are starting to believe in Ocwen Chief Execut

CFPB Door Mystery

Who’s Afraid of the CFPB?

This July marks the fifth anniversary of the passage of the Dodd-Frank Act, which set forth the creation of the

RESPA Mortgage Application

RESPA’s “Required Use”

Question: Our state banking department has cited us for a violation of RESPA, because we did not comply with RESPA’s “Required Use” provisions. What is “Required Use” and how can we avoid this violation in the future?

Google Mobile-Friendly Sites

Eight of the Top 20 Mortgage Lenders Fail Google's Mobile Friendliness Test

With less than one week to go before Google rolls out a significant change to its mobile search algorithm, eight of the

Pro-Foreclosure Bondholders Square Off Against Pro-Loan Mod Ocwen

There is a nasty, public fight going on that pits struggling homeowners, many in low income and minority communities who need mortgage modifications to help them avoid foreclosure, against some big Wall Street investors who own the bonds backed by those mortgages w

Lykken on Leadership: The Seven Steps to Becoming a Better Communicator

When I speak with leaders in the mortgage industry about the challenges with which they grapple on a daily basis, there are several things that come to mind. Of course, I hear a great deal about adapting to the regulatory environment.

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