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Obligation to Transfer Appraisal
Question: In a situation where a borrower switched from Lender A to Lender B and an appraisal was previously performed for Lender A, can Lender B accept that appraisal? Is Lender A under any obligation to transfer the appraisal to Lender B... Read more
Servicing Transfer Process: Borrower Payments
Question: As part of our company’s efforts to build up the servicing side of our business, and as a hedge against the loss of income from a drop in refinance originations, we just acquired a servicing portfolio from another lender. I am... Read more
Human Resources Compliance
Question: Our bank is undergoing an internal review of its human resources department. I know you conduct such reviews and would like to know some of the primary regulations involving human resources compliance. There are experts in this... Read more
Providing a Copy of Appraisal: Policy and Procedures
Question: We are drafting a new policy and procedures for providing a copy of an appraisal to the consumer. Would you please outline the most important requirements that we should include in it?  Answer Under Regulation B, the implementing... Read more
Eddie Hilliard is executive vice president of business development at Ponte Verda Beach, Fla.-based Mainsail Mortgage and president of the Jacksonville Chapter of the Florida Association of Mortgage Professionals (FAMP)
Featured Industry Leader: Eddie Hilliard, President, FAMP Jacksonville Chapter
Eddie Hilliard is executive vice president of business development at Ponte Verda Beach, Fla.-based Mainsail Mortgage and president of the Jacksonville Chapter of the Florida Association of Mortgage Professionals (FAMP). National Mortgage... Read more
Constance Griggs Lazzeroni is vice president of operations for Fresno, Calif.-based Elite Mortgage & Financial Services and current president of the Central Valley Chapter of the California Association of Mortgage Professionals (CAMP)
Featured Industry Leader: Constance Griggs Lazzeroni, President, CAMP Central Valley Chapter
Constance Griggs Lazzeroni is vice president of operations for Fresno, Calif.-based Elite Mortgage & Financial Services and current president of the Central Valley Chapter of the California Association of Mortgage Professionals (CAMP... Read more
We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution
Complaint Resolution
Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to starting the complaint resolution process... Read more
Using Technology to Attract Millennials Into the Mortgage Workforce
There has been a lot of talk recently about how the mortgage industry needs to figure out ways to attract the next generation of loan officers. It is often stated that the average age of people who work in the industry are in their 50s. As... Read more
The packed crowd during the General Session during NCRA’s Annual Conference
NCRA’s 24th Annual Conference Review
NCRA’s 24th Annual Conference is now in the history books, leaving Texas-sized memories from our visit to San Antonio. This year garnered more than 130 credit reporting professionals representing more than half of the mortgage credit... Read more
Giving Back, to Ourselves and Others
At Actualize Consulting, “giving back” is one of the foundational principles of our corporate culture, starting with ourselves and our employees, then spreading out to our clients. It doesn’t stop there, though. We believe in also sharing... Read more