Featured Articles

Loan Officer Compensation Plans: Some Basic Concepts
Question: We are in the process of reviewing our loan officer compensation plans, which means we are also looking closely at the employment agreements. I realize that the details in this area are very complicated, but would it be possible... Read more
Featured Industry Leader: Freddie McDowell, President, Florida Association of Mortgage Professionals Palm Beaches Chapter
Frederic P. “Freddie” McDowell is a loan originator at Boca Raton, Fla.-based Choice Mortgage Bank, and president of the Palm Beaches Chapter of the Florida Association of Mortgage Professionals (FAMP). National Mortgage Professional... Read more
Featured Industry Leader: Michael Mulgrew, President, Ohio Mortgage Bankers Association
Michael Mulgrew is president of Columbus, Ohio-based Partners United Financial LLC and current statewide president of the Ohio Mortgage Bankers Association (OMBA). National Mortgage Professional Magazine recently spoke with him about his... Read more
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Obligation to Transfer Appraisal
Question: In a situation where a borrower switched from Lender A to Lender B and an appraisal was previously performed for Lender A, can Lender B accept that appraisal? Is Lender A under any obligation to transfer the appraisal to Lender B... Read more
Servicing Transfer Process: Borrower Payments
Question: As part of our company’s efforts to build up the servicing side of our business, and as a hedge against the loss of income from a drop in refinance originations, we just acquired a servicing portfolio from another lender. I am... Read more
Human Resources Compliance
Question: Our bank is undergoing an internal review of its human resources department. I know you conduct such reviews and would like to know some of the primary regulations involving human resources compliance. There are experts in this... Read more
Providing a Copy of Appraisal: Policy and Procedures
Question: We are drafting a new policy and procedures for providing a copy of an appraisal to the consumer. Would you please outline the most important requirements that we should include in it?  Answer Under Regulation B, the implementing... Read more
Eddie Hilliard is executive vice president of business development at Ponte Verda Beach, Fla.-based Mainsail Mortgage and president of the Jacksonville Chapter of the Florida Association of Mortgage Professionals (FAMP)
Featured Industry Leader: Eddie Hilliard, President, FAMP Jacksonville Chapter
Eddie Hilliard is executive vice president of business development at Ponte Verda Beach, Fla.-based Mainsail Mortgage and president of the Jacksonville Chapter of the Florida Association of Mortgage Professionals (FAMP). National Mortgage... Read more
Constance Griggs Lazzeroni is vice president of operations for Fresno, Calif.-based Elite Mortgage & Financial Services and current president of the Central Valley Chapter of the California Association of Mortgage Professionals (CAMP)
Featured Industry Leader: Constance Griggs Lazzeroni, President, CAMP Central Valley Chapter
Constance Griggs Lazzeroni is vice president of operations for Fresno, Calif.-based Elite Mortgage & Financial Services and current president of the Central Valley Chapter of the California Association of Mortgage Professionals (CAMP... Read more
We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution
Complaint Resolution
Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to starting the complaint resolution process... Read more