Compliance

The Consumer Financial Protection Bureau (CFPB) has issued a statement claiming that some mortgage servicers were in violation of federal laws “by failing to provide struggling borrowers with legal protections.”
The Consumer Financial Protection Bureau (CFPB) has issued a statement claiming that some mortgage servicers were in violation of federal laws “by failing to provide struggling borrowers with legal protections.”   In the Spring 2017 edition of the agency’s “Supervisory Highlights” report, the CFPB... Keep Reading....
The Consumer Financial Protection Bureau (CFPB) charged the credit reporting agency Experian and its subsidiaries for “deceiving consumers”
The Consumer Financial Protection Bureau (CFPB) has released a proposal to amend Regulation B, stating that it seeks to “provide additional flexibility for mortgage lenders concerning the collection of consumer demographic information.”   Regulation B implements the Equal Credit Opportunity Act (... more
The Federal Housing Finance Agency (FHFA) updated its plans to implement its Single Security and the Common Securitization Platform (CSP) by announcing the Release 2 phase of the process
The Federal Housing Finance Agency (FHFA) updated its plans to implement its Single Security and the Common Securitization Platform (CSP) by announcing the Release 2 phase of the process will take place during the second quarter of 2019.   Under the FHFA plan, Release 2 will allow Fannie Mae and... more
The Consumer Financial Protection Bureau (CFPB) charged the credit reporting agency Experian and its subsidiaries for “deceiving consumers”
The Consumer Financial Protection Bureau (CFPB) charged the credit reporting agency Experian and its subsidiaries for “deceiving consumers” on how to use its credit scores and fined the company $3 million.   The CFPB stated that Experian engaged in deception between 2012 and 2014 by claiming that... more
We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution
Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to starting the complaint resolution process?    Answer The Board of Directors or Senior Management should... more