Servicing

The Consumer Financial Protection Bureau (CFPB) has filed a lawsuit against Ocwen Financial Corp. and its subsidiaries, accusing the company of “failing borrowers at every stage of the mortgage servicing process.” The CFPB noted that the Florida Attorney General and “many state financial regulators... Keep Reading....
The Consumer Financial Protection Bureau (CFPB) has finalized new measures to ensure that homeowners and struggling borrowers are treated fairly by mortgage servicers
The Consumer Financial Protection Bureau (CFPB) has finalized new measures to ensure that homeowners and struggling borrowers are treated fairly by mortgage servicers. The updated rule requires servicers to provide certain borrowers with foreclosure protections more than once over the life of the... more
Mortgage servicers that make the customer experience a priority will reap the benefits in profits and reputation, according to the J.D. Power 2016 Primary Mortgage Servicer Satisfaction Study
Mortgage servicers that make the customer experience a priority will reap the benefits in profits and reputation, according to the J.D. Power 2016 Primary Mortgage Servicer Satisfaction Study. In presenting this finding, J.D. Power warned services against taking customers for granted. "Servicers... more
There are five existing refinance loans available for underwater homeowners that allow for: New secondary refinancing; no maximum combined loan-to-value (CLTV) of the first and second mortgage; and mortgage payments to stay current. This could enable Hardest Hit Funds to be used as a new second... more
The Consumer Financial Protection Bureau (CFPB) has levied a $1.75 million civil penalty against Coppell, Texas-based Nationstar Mortgage LLC
The Consumer Financial Protection Bureau (CFPB) has released a special edition supervision report focused specifically on mortgage servicers, finding that some mortgage servicers continue to use failed technology that has already harmed consumers, thus putting the company in violation of the CFPB’s... more