Servicing

The Federal Housing Finance Agency (FHFA) had modified the High LTV Streamlined Refinance program designed to help borrowers who are current on their mortgage but are unable to refinance because their loans have loan-to-value (LTV) ratios that exceed the maximum limits set by Fannie Mae and... Keep Reading....
The Consumer Financial Protection Bureau (CFPB) has finalized new measures to ensure that homeowners and struggling borrowers are treated fairly by mortgage servicers
The Consumer Financial Protection Bureau (CFPB) has finalized new measures to ensure that homeowners and struggling borrowers are treated fairly by mortgage servicers. The updated rule requires servicers to provide certain borrowers with foreclosure protections more than once over the life of the... more
Borrowers dealing with mortgage servicers are having their patience tested, according to the 2017 J.D. Power U.S. Primary Mortgage Servicer Satisfaction Study
Mortgage servicers that make the customer experience a priority will reap the benefits in profits and reputation, according to the J.D. Power 2016 Primary Mortgage Servicer Satisfaction Study. In presenting this finding, J.D. Power warned services against taking customers for granted. "Servicers... more
There are five existing refinance loans available for underwater homeowners that allow for: New secondary refinancing; no maximum combined loan-to-value (CLTV) of the first and second mortgage; and mortgage payments to stay current. This could enable Hardest Hit Funds to be used as a new second... more
The Consumer Financial Protection Bureau (CFPB) has levied a $1.75 million civil penalty against Coppell, Texas-based Nationstar Mortgage LLC
The Consumer Financial Protection Bureau (CFPB) has released a special edition supervision report focused specifically on mortgage servicers, finding that some mortgage servicers continue to use failed technology that has already harmed consumers, thus putting the company in violation of the CFPB’s... more