Mortgage servicers more often miss on delivering key service practices during the loan modification process than during the loan origination process, according to the J.D. Power and Associates 2010 U.S. Primary Mortgage Servicer Satisfaction Study. The 2010 U.S. Primary Mortgage Servicer Satisfaction Study is based on responses from 4,516 homeowners regarding their experiences with their primary mortgage servicer and was fielded May through June 2010.Read more

HELM Analytics, a global provider of compliance, regulatory automation, predictive analytics, data security and reporting, has announced that G. Shay Tengan has been named executive vice president and general manager. Previously, Tengan held the position of vice president of business development. As general manager, Tengan will be responsible for the overall strategic direction and day-to-day operations of HELM Analytics.Read more

American Advisors Group (AAG) has spent the past year working with reverse mortgage experts, Web application specialists and industry advocates to establish a new consumer Web site that will make it easier for seniors to find reverse mortgage information. ReverseMortgageQA.com is a network of question and answer Web sites that will enable consumers to easily request free, fast, and accurate information specifically related to their individual questions about reverse mortgages.Read more

The Federal Deposit Insurance Corporation (FDIC) has announced an open door policy that will make it easier for the public to give input and track the rulemaking process as the agency implements the Dodd-Frank Wall Street Reform and Consumer Protection Act.Read more

The federal banking agencies, the Office of the Comptroller of the Currency (OCC), Board of Governors of the Federal Reserve System (FRB), and the Federal Deposit Insurance Corporation (FDIC), have have agreed to publish an advance notice of proposed rulemaking (advance notice) regarding alternatives to the use of credit ratings in their risk-based capital rules (capital rules) for banking organizations.Read more

In an effort to better serve the American people, the U.S. Department of Housing & Urban Development (HUD) has embraced social media and streamlined its Web site contact tools to facilitate open communication and total transparency. "When you are seeking information, nothing is more frustrating than not being able to contact someone who can help you get answers to your questions," said HUD's web communications architect, Eileen Coleman.Read more

Countdown To Buy, a next generation online real estate marketplace that offers fair and effective solutions to buy and sell properties, has announced that real estate agents are seeing measurable benefits from the company’s innovative online marketplace that enables a buyer and seller of a real estate-owned (REO) property to agree to their best terms in less time. Read more

Global DMS, the technology company that pioneered Web-based appraisal management software, has announced a technology that offers a critical component to the successful future of the secondary market.Read more

The mortgage industry has embraced paperless lending, bringing a somewhat unexpected, but critical benefit to the market—another line of defense against mortgage fraud. The benefits of going electronic, saving time, reducing costs and improving accuracy are being realized by lenders across the industry. This is evidenced by their increased reliance on electronic documents.Read more

PropertyInfo Corporation, a Stewart company, has announced the launch of an iPhone application for the SureClose online transaction management system. With the SureClose iPhone app, customers can view updated transaction information, documents, tasks and contacts within the transaction to enhance and provide transparency in the closing process.Read more