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"Built by Originators for Originators"—Creating an Everlasting Legacy

Submitted by Paul Lucido on May 26, 2017
How many times have you heard some corporate executive on social media or YouTube drone on about how “Great” their company culture is?
 
Whenever you hear someone speak about company culture they are usually referring to a set of... Read More

News From NAMB: May 26, 2017

Submitted by John Councilman on May 26, 2017
Top Story: Battle Over CFPB Existence Began Yesterday
The CFPB and PHH are locked in a death spiral that can only end in one or even both sides taking a severe hit or even being killed off. PHH is showing huge losses so they could dissolve before... Read More

Training: The Secret to Helping Employees Learn a New Process

Submitted by David Lykken on May 23, 2017
I'm a big fan of improving business processes. When I talk to leaders in the mortgage industry, it's one of the first subjects I bring up. How does your business process look? If I get a “deer-in-the-headlights” look from them when I ask this question, I... Read More

News From NAMB: May 18, 2017

Submitted by John Councilman on May 18, 2017
Top Story
CFPB Goes After Zillow
The CFPB used to be buddies with Zillow. Just this year, the CFPB paid Zillow to find more information about the homebuying experience. Then, the CFPB started telling real estate agents that Zillow’s Premiere... Read More

The Importance of Planning in Your Business Process

Submitted by David Lykken on May 17, 2017
When I consult with leaders in the mortgage industry, one of my key areas of focus is business processes. Determining who is responsible for what areas and how each step in the process feeds into the next is essential for building a functional organization... Read More

Appraiser Selection and Management

Submitted by Brandy George on May 12, 2017
Question: If a lender utilizes an Appraisal Management Company (AMC) for the selection of an appraiser, is the lender still responsible for ensuring the appraiser holds an active state license or certification?
 
Answer
Yes.... Read More

News From NAMB: May 12, 2017

Submitted by John Councilman on May 12, 2017
Top Story
Brian Montgomery to Be New FHA Commissioner
The White House has signaled that it wants Brian Montgomery to run FHA again.  Montgomery served as FHA Commissioner under George W. Bush and for 6 months under Barack Obama.   His... Read More

How to Keep Your Service Level Promises

Submitted by David Lykken on May 11, 2017
When I'm coaching organizations through refining their business processes, we eventually get to the point where we have to tackle service level agreements. Once you've charted out your business process and you see how everything fits together, you can... Read More

News From NAMB: May 4, 2017

Submitted by John Councilman on May 04, 2017
Top Story: Fannie Mae Changes Fast and Furious
It’s hard to keep up with all of the changes Fannie Mae has implemented this year. We reported last week on Fannie’s new student loan policies. But there are a lot more. Non-mortgage debt can be... Read More

How Long? Timing Your Business Processes

Submitted by David Lykken on May 02, 2017
To build a successful organization, one of the most important things for a leader in the mortgage industry to do is business process mapping. You've got to outline how the different pieces of your organization fit together and how transitions are made... Read More