Capacity

Capacity is an AI-powered mortgage support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

Mortgage professionals use Capacity to effortlessly tap into key systems like ICE Mortgage Technology’s Encompass, and AllRegs to provide real-time access throughout the entire loan life cycle. Your clients will benefit from a superior customer experience with 24/7 tier-0 support. Capacity connects apps, mines documents, captures tacit knowledge, and automates processes—all through a mobile-friendly chat interface. Capacity’s conversational interface is easily embedded right on your website.

Answer more than 90% of your FAQs 24/7/365 without human involvement through an all-in-one helpdesk, and free up your team’s time for relationship building and revenue generating activities.

Automate monotonous processes and tasks with low-code workflows to increase productivity in cross‑functional teams.

Build solutions to empower your loan officers and support staff with access to information via a user-friendly knowledge base, suite of app integrations, and conversational interface.

Go live within 30 days!

What makes your company/product successful?

Capacity is an industry leader in support automation. Mortgage clients leverage Capacity to automate 90% of the manual, repetitive questions hitting their operational teams like scenarios, processing, underwriting, lock desk, compliance and customer support. We help our clients defect low value tasks from their high value resources.