Quicken Loans Mortgage Services: Keeping Ahead of the Flattening Curve
May 11, 2020
During this very unique time in our nation’s history, there are a few things that are top of mind for most Americans: Health, safety, family and finances are some of the biggest. While our frontline heroes are busy making sure we are safe and healthy, the mortgage broker community is increasing the cash flow and the financial well-being for homeowners by helping them refinance into historically low rates. Thank you, brokers!
Here at QLMS, we are doing our part to assure that brokers and their clients will have no disruption in the high level of service they have come to expect from us. Some other lenders have been spinning a tale that every lender is acting the same or they have suggested that brokers need to hit pause on their business. That’s not the case. Homeowners need your help now more than ever. If a lender isn’t giving you the service, pricing or products you need–use your superpower as a broker: Choice. Consumers come to you to find them the best deal. Make sure you find a lender that will provide your clients the best price and one that has a process in place to assure a quick closing.
Since there are so many different guidelines and such a variety of processes at all the lenders that brokers work with, it’s extremely important that brokers use our proprietary tech tools “GURU” and “The Answer.” There’s no need to filter through pages of e-mails or paperwork to find qualifications for each loan product. GURU is a search engine for mortgage guidelines, and The Answer is like having a virtual underwriter ready to help 24/7/365. After using these tools, you could find out that a client who you didn’t think you could help actually qualifies for one of our products. This is just one of the ways QLMS is helping brokers reduce their largest expense: Loan fallout.
Things are going so smoothly now because QLMS was ready no matter what challenge was presented. We began preparing for the potential effects of the Coronavirus in January, right when the first cases were reported in the country. Many of our team members already had what they needed to work remotely, but we quickly purchased additional equipment so everyone could help our partners, and their clients, no matter where we are. After all, the infrastructure was already built. Quicken Loans has spent the last 35 years building a digital company.
None of this is news to the broker community. They noticed that QLMS is a refuge of strength and stability during these challenging times, and more brokers, regional banks and credit unions are choosing to be “Stronger Together.” We have about 150 new partners joining us every week. Those numbers add up quickly. QLMS is now working with 8,000 partners. From those organizations, more than 37,000 loan originators and loan processors assist their clients with help from QLMS. We even improved our partner approval process. You could be working with us in as few as 24 hours after we connect.
It’s easy to get distracted with the constant onslaught of news about the virus, and the many ways it’s affecting our lives. But let’s make sure we all stay focused on what really matters: Helping Americans achieve their financial goals and working with the right partners who are best prepared to assist you.
QLMS is here for you!
This sponsored editorial originally appeared in the May 2020 edition of National Mortgage Professional magazine.
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