The wholesale-broker channel is experiencing a wave of positive momentum within the mortgage industry. Regulatory changes and a shift in perception among borrowers and Wall Street investors have mortgage brokers and the wholesale market poised to make a major comeback. Quarterly increases in loan volume throughout 2014 and into 2015 indicate that the steady consumption of market share by brokers is likely to intensify.
There is no question that in today’s ultra-competitive market, it is paramount to the success of a broker that they partner with lenders that place customer service at the forefront of their business models. Brokers need an arsenal of different tools and services to make them successful and help grow their business. Those lenders that are dedicated to growing a network of quality brokers have made investments and have taken significant measures to make service the number one priority.