Servicing

Citigroup has announced that it has executed agreements that will accelerate the transformation of the U.S. mortgage business by exiting servicing operations by the end of 2018
Citigroup has announced that it has executed agreements that will accelerate the transformation of the U.S. mortgage business by exiting servicing operations by the end of 2018 to intensify focus on originations. The strategic action is intended to simplify CitiMortgage’s operations, reduce... Keep Reading....
Nearly one-quarter of homebuyers regret their choice of lenders, according to the J.D. Power 2016 U.S. Primary Mortgage Origination Satisfaction Study
Ocwen Financial Corp. was faulted by the federal monitor of the National Mortgage Settlement (NMS) for falling short on two tests related to force-placed insurance during the fourth quarter of 2015. In a report issued today by Joseph A. Smith Jr., the NMS monitor, Ocwen was credited with passing... more
It is a good day for the servicing side of the mortgage industry, as new data affirms decreasing levels of negative equity and loan delinquency
Negative equity continues to be an equal opportunity challenge, impacting 13.7 percent of homeowners in urban regions and 11.2 percent of homeowners in suburban regions, according to new data from Zillow. During the second quarter, 12.1 percent of all U.S. mortgaged homeowners were burdened with... more
The Consumer Financial Protection Bureau (CFPB) has finalized new measures to ensure that homeowners and struggling borrowers are treated fairly by mortgage servicers
The Consumer Financial Protection Bureau (CFPB) has finalized new measures to ensure that homeowners and struggling borrowers are treated fairly by mortgage servicers. The updated rule requires servicers to provide certain borrowers with foreclosure protections more than once over the life of the... more
Mortgage servicers that make the customer experience a priority will reap the benefits in profits and reputation, according to the J.D. Power 2016 Primary Mortgage Servicer Satisfaction Study
Mortgage servicers that make the customer experience a priority will reap the benefits in profits and reputation, according to the J.D. Power 2016 Primary Mortgage Servicer Satisfaction Study. In presenting this finding, J.D. Power warned services against taking customers for granted. "Servicers... more