a la mode has announced a dedicated client service team for enterprise users of its document eSigning solution, SureDocs. This expansion is a response to rapid SureDocs adoption among large lenders and originators, who have selected SureDocs because of the unlimited usage pricing policy and the built-in automation needed for larger scale operations. All SureDocs clients, regardless of volume, have unlimited 24x7x365 phone support from a la mode's headquarters in Oklahoma City, Okla. access to a large training library, and free online classes. Now SureDocs enterprise customers will gain even more services, including access to a personal account representative who will assist them with integration, training, and other needs unique to larger clients.
"We're excited to provide this new level of service to SureDocs enterprise customers," said Adam Calvery, president of the a la mode's mortgage services division. "We're proud of our long standing reputation for excellent service and around the clock live expert help, and this new level of service is a natural evolution for our growing base of enterprise customers."
SureDocs is the document eSigning solution designed specifically for the mortgage lending industry, both in features and in pricing policies. Unlike error-prone solutions that require manual signature tagging, SureDocs recognizes disclosure forms and automatically places signature tags. This automation eliminates the wasted time associated with resending documents for additional signatures or initials.
Since SureDocs supports handwritten signatures with its Variable Signature System (VSS) there's no worry about forms like IRS 4506. As opposed to other eSignature solutions, SureDocs has no per-document or per-envelope fees, so larger lenders and originators can budget for a whole year of service—no matter their volume.
For more information, visit www.alamode.com/SureDocs.