MILA takes home BBB honors and AccessPoint reaches milestonesMortgagePress.com2004 Customer Service Business of the Year,MILA Inc.,Underwriting Helpdesk,AccessPoint
The Better Business Bureau of Western Washington has named MILA
Inc. the Customer Service Business of the Year in its Large
Business Category. MILA was one of hundreds of Washington-area
organizations that applied for the award. The annual award ceremony
was held at the Fairmont Olympic Hotel in Seattle in late October.
MILA was deemed a winner in this category for providing "an
outstanding commitment to exceptional customer service
MILA's Underwriting Helpdesk was designed to assist brokers via
phone or e-mail with changes to their loans prior to shipping or
electronically delivering the file. Another way MILA connects
brokers and borrowers is that after a loan submission is received,
MILA's relationship manager steps in as the single point of contact
for each loan to facilitate the communication process through
Companies were chosen in small and large business categories, as
well as presented specific awards in the areas of customer service,
community involvement and innovative business practices. Each
company submitted a written essay and participated in an interview
with the judging committee. These two components were used to
determine the 21 finalists and winners.
Each quarter, MILA distributes BrokerPoint, a newsletter
targeting the industry's leading mortgage professionals. Each issue
of BrokerPoint offers tips and ideas on how to cultivate and manage
businesses, in addition to a profile on MILA's top producing
broker, industry statistics and MILA's upcoming trade show
schedule. BrokerPoint may be accessed online at www.mila.com.
In other MILA news AccessPoint, MILA's online loan management
and automated underwriting engine, has reached 1 million broker
logins. Launched in 2002, AccessPoint is one of the only Web-based
systems in the industry that provides complete loan information and
tracking in real-time.
MILA's AccessPoint technology streamlines the loan process by
providing all necessary information to the broker upfront while
eliminating phone tag with the lender. To date, AccessPoint logins
average approximately 120,000 hits per month, additionally, 30,000
loan officers and processors use the technology with an additional
500 brokers being added per month.
For more information, visit www.mila.com.