Skip to main content

HMDA data shows low-income lending increase in 2003

Sep 11, 2005

MILA takes home BBB honors and AccessPoint reaches milestonesMortgagePress.com2004 Customer Service Business of the Year,MILA Inc.,Underwriting Helpdesk,AccessPoint The Better Business Bureau of Western Washington has named MILA Inc. the Customer Service Business of the Year in its Large Business Category. MILA was one of hundreds of Washington-area organizations that applied for the award. The annual award ceremony was held at the Fairmont Olympic Hotel in Seattle in late October. MILA was deemed a winner in this category for providing "an outstanding commitment to exceptional customer service standards." MILA's Underwriting Helpdesk was designed to assist brokers via phone or e-mail with changes to their loans prior to shipping or electronically delivering the file. Another way MILA connects brokers and borrowers is that after a loan submission is received, MILA's relationship manager steps in as the single point of contact for each loan to facilitate the communication process through closing. Companies were chosen in small and large business categories, as well as presented specific awards in the areas of customer service, community involvement and innovative business practices. Each company submitted a written essay and participated in an interview with the judging committee. These two components were used to determine the 21 finalists and winners. Each quarter, MILA distributes BrokerPoint, a newsletter targeting the industry's leading mortgage professionals. Each issue of BrokerPoint offers tips and ideas on how to cultivate and manage businesses, in addition to a profile on MILA's top producing broker, industry statistics and MILA's upcoming trade show schedule. BrokerPoint may be accessed online at www.mila.com. In other MILA news AccessPoint, MILA's online loan management and automated underwriting engine, has reached 1 million broker logins. Launched in 2002, AccessPoint is one of the only Web-based systems in the industry that provides complete loan information and tracking in real-time. MILA's AccessPoint technology streamlines the loan process by providing all necessary information to the broker upfront while eliminating phone tag with the lender. To date, AccessPoint logins average approximately 120,000 hits per month, additionally, 30,000 loan officers and processors use the technology with an additional 500 brokers being added per month. For more information, visit www.mila.com.
About the author
Published
Sep 11, 2005
Co-Founder Mat Grella Terminated From NEXA

NEXA CEO Kortas states negotiations regarding the buyout will continue.

Mar 27, 2024
Comings And Goings At AmeriHome

Chief Operating Officer John Hedlund announced his retirement on Thursday in a LinkedIn post.

Mar 22, 2024
Rocket's Tim Birkmeier To Retire

Birkmeier is bidding farewell after a 28-year career at Rocket Companies.

Mar 21, 2024
How NAR’s Settlement Impacts Homebuying

While the settlement's silver lining is that homes are expected to become more affordable, many uncertainties loom over the housing market.

Mar 19, 2024
NAR Reaches $418 Million Settlement

The association agreed to give home sellers the option of compensating agents.

Mar 15, 2024
U.S. Non-Bank Mortgage Lenders Surge Amid Industry Consolidation, Fitch Ratings Reports

As smaller players exit the market, scaled originators like UWM and PennyMac Financial dominate, but challenges persist with low origination volume and pressured margins amidst rising interest rates.

Mar 14, 2024