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MILA introduces comprehensive credit reissuing service

National Mortgage Professional
Jun 08, 2006

ABN AMRO ranks highest in customer satisfactionMortgagePress.comABN AMRO ABN AMRO Mortgage Group Inc. has received the award for ranking highest in customer sales satisfaction among 13 profiled mortgage lenders, according to the J.D. Power and Associates 2005 Primary Mortgage Origination Study. ABN AMRO ranked highest in customer satisfaction with an overall score of 756, compared to the industry average of 699 on a 1,000-point scale. J.D. Power and Associates 2005 Primary Mortgage Origination Study is based on 4,498 responses from consumers surveyed from August to October 2005 who originated a new mortgage. "At ABN AMRO Mortgage Group, customer satisfaction and service quality are of the highest importance," said Thomas M. Goldstein, chairman and CEO of ABN AMRO. "We are delighted to receive this recognition. It is a compliment to the personal pride and dedication our consultants, brokers, loan officers and employees bring to the job to satisfy our customers, and an important milestone on the company's road to sustainable growth." According to the J.D. Power and Associates 2005 Primary Mortgage Origination Study, ABN AMRO performed especially well within the closing process among lenders and received strong scores for the application/approval process and the quality of service offered by the loan officer/representative or mortgage brokers. The study indicated that ABN AMRO customers recommend their lender to an average of 3.3 people, compared to the average recommendation of 1.6. Goldstein and William Newman, president of InterFirst Wholesale Mortgage Lending, accepted the honor on behalf of ABN AMRO at the company's headquarters in Ann Arbor, Mich. on Feb. 2. For more information, visit www.abnamro.com.
Published
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