ABN AMRO ranks highest in customer satisfactionMortgagePress.comABN AMRO
ABN AMRO Mortgage Group Inc. has received the award for ranking
highest in customer sales satisfaction among 13 profiled mortgage
lenders, according to the J.D. Power and Associates 2005 Primary
Mortgage Origination Study. ABN AMRO ranked highest in customer
satisfaction with an overall score of 756, compared to the industry
average of 699 on a 1,000-point scale. J.D. Power and Associates
2005 Primary Mortgage Origination Study is based on 4,498 responses
from consumers surveyed from August to October 2005 who originated
a new mortgage.
"At ABN AMRO Mortgage Group, customer satisfaction and service
quality are of the highest importance," said Thomas M. Goldstein,
chairman and CEO of ABN AMRO. "We are delighted to receive this
recognition. It is a compliment to the personal pride and
dedication our consultants, brokers, loan officers and employees
bring to the job to satisfy our customers, and an important
milestone on the company's road to sustainable growth."
According to the J.D. Power and Associates 2005 Primary Mortgage
Origination Study, ABN AMRO performed especially well within the
closing process among lenders and received strong scores for the
application/approval process and the quality of service offered by
the loan officer/representative or mortgage brokers. The study
indicated that ABN AMRO customers recommend their lender to an
average of 3.3 people, compared to the average recommendation of
1.6.
Goldstein and William Newman, president of InterFirst Wholesale
Mortgage Lending, accepted the honor on behalf of ABN AMRO at the
company's headquarters in Ann Arbor, Mich. on Feb. 2. For more
information, visit www.abnamro.com.
