FTC testifies on efforts to protect consumers in sub-prime mortgage market

FTC testifies on efforts to protect consumers in sub-prime mortgage market

May 4, 2008

LandCastle Title establishes vendor management division: Allows for service to all 50 statesMortgagePress.comLandCastle Title, vendor management,
LandCastle Title LLC, the title company of Morris|Hardwick|Schneider,
one of the largest real estate law firms in the United States,
announced today the establishment of its new vendor management
division, LandCastle Lender Services. The division will allow
clients to use LandCastle Title as a one-stop operation for closing
services, title services and appraisal services in all 50
The new division is another step toward LandCastle Title and
M|H|S goal of providing end-to-end real estate closing services
"LandCastle Title is focused on expanding its service offerings
in response to client needs and reaching into new states," said Nat
Hardwick, LandCastle Title CEO. "LandCastle Lender Services brings
our brand and what it stands for--exceptional customer service,
quality and efficiency to the vendor management industry and
enables LandCastle Title to deliver top-notch closing services
across the entire United States."
Using an optimized, Web-based ordering system, clients are able
to place title, closing and appraisal orders using a unique login
and password. Clients are also able to follow the progress of
orders from start to finish with current status updates and may
retrieve title and appraisal products online. Utilizing high-tech
solutions, LandCastle Title is able to offer very quick and
efficient turnaround times for title and appraisal products.
"Our service is both high-tech and high-touch. Our clients don't
have to sacrifice relationships for technology," said Hardwick.
"Throughout the entire service process, if clients have questions,
there will always be primary contacts available who are actively
engaged in the service provided. This means there is no waiting on
hold for a representative and no worrying about your request
sitting in an inbox because someone is out on vacation."
Lynne Sparks, LandCastle Title president of vendor management,
will manage the operations of LandCastle Lender Services. She has
spent her entire 20-year practice handling residential closings,
including managing her own real estate practice. She joined M|H|S
in 1997.
"LandCastle Lender Services is one of the few vendor management
companies owned and supervised by attorneys," said Sparks. "This
means that clients receive high-quality service that adheres to
local real estate law. Our legal expertise adds another level of
compliance and integrity to the closing process for our
Richard Miller, LandCastle Title president of national business
development, will oversee the business development efforts of the
new division. Since joining M|H|S in 1994, he has opened offices in
Georgia, North Carolina, South Carolina and Florida and has a keen
understanding of the needs of lenders operating on a multi-state
"By listening to our clients, we identified a need for a greater
level of service, compliance, efficiency and professionalism in
vendor management," said Miller. "LandCastle Lender Services is
designed to bring the hallmarks of the LandCastle Title brand of
service to the vendor management world."
Habib Shahen, LandCastle Title vice president of vendor
management, will manage the technology and operations of LandCastle
Lender Services. He has 17 years of vendor management
"This division will be managed by seasoned attorneys and staff
with extensive experience in vendor management and real estate
closings," said Hardwick. "They know what clients need and will
deliver time after time."
LandCastle Lender Services will operate under the title
company's service BASICS, a written commitment that guarantees
exceptional customer service through concrete guidelines such as
returning all phone calls and e-mails within two hours, meeting all
promised deadlines, and completing title commitments and sending
them to the client within 24 hours of receipt of title.
For more information, visit www.closingsource.net.