Saxon Mortgage Services Inc. has announced the appointment of Stephen Staid as executive vice president of customer relationship management. His appointment comes as Saxon repositions itself into the residential subservicing space, specializing in distressed asset servicing. Staid will be responsible for the all aspects of the customer relationship including financial transaction management, early stage delinquency, modification fulfillment, command center, call monitoring and customer service. He also will serve as a member of the Saxon Executive Committee, reporting directly to Saxon Chief Executive Officer Anthony Meola.
"Steve is the perfect complement to an already best in class leadership team. His knowledge and expertise in our industry is unsurpassed, and this announcement further solidifies our commitment to being the premier subservicer of non-performing assets in the servicing space," said Meola.
Staid joins Saxon with more than 15 years of mortgage servicing management experience at financial service firms. He specializes in customer service operations and has a deep knowledge of servicing technology.
For more information, visit www.saxononline.com.