International Document Services (IDS), a mortgage document preparation vendor, has been selected to provide closing documents and initial disclosures for Guaranty Trust Company, a full-service mortgage company based in Murfreesboro, Tenn. Guaranty's decision to select IDS was based on the seamless interface integration through their loan origination system (LOS) Avista Solutions, as well as the staff training and the level of customer service IDS provides. The Avista and IDS interface is constantly updating and pushing more data, allowing more customizations and professional documents. Guaranty acknowledged that IDS set the standard by which all other document prep providers should be measured.
"We have been pleasantly surprised how user friendly the IDS and Avista interface is. It has great functionality and enables users to easily edit almost any document right in the system. They've really set the standard for how a doc prep vendor should be measured," said Guaranty Trust IT Administrator Ryan McCormick. "IDS has allowed us to operate more efficiently and exert our energies in other important areas of our operations because we know that IDS has all our document and compliance needs taken care of."
The level of staff training and problem solving that IDS provides enables it to improve the speed, efficiency and accuracy of the documents for all types of mortgage industry companies, making it easier for lenders to bring quality, fully compliant docs to the closing table.
"One of the biggest stressors for lenders today is making sure they prepare zero-default initial disclosures and closing documents. At IDS, our first responsibility is to relieve our clients of that worry by ensuring our system includes the most up-to-date regulatory changes and state high cost audits. By doing this, we can make the lending process easier and more efficient for our clients, thereby creating better turn-around time for both lenders and borrowers," said IDS Executive Vice President Mark Mackey.
