Skip to main content

GCC Launches New Customer Service Management Tool

Jul 13, 2011

GCC Servicing Systems, a provider of mortgage servicing technology and solutions, has launched its Customer Service Resolution Module (CSRM) to assist lenders with the efficient management and tracking of customer disputes through the G/SERV loan servicing platform. The main CSRM screen displays all open disputes and gives the user the option to view closed disputes as well. To simplify the user experience, this opening screen aggregates all basic info about the disputes, including: ►Dispute description ►Date ►User responsible ►Status ►Last action date ►Category and ►Follow-up date. The module also enables servicers to upload documents associated with disputes and view all disputes related to each loan. Servicers are able to ensure prompt and accurate customer service with automated assignment of follow-up tasks among staff. The CSRM assists servicers in meeting new regulations by prompting reaction to borrowers requests in the allotted time, as well as providing an audit trail of the actions related to a specific borrower request. “The next significant hurdle for servicers is adjusting to the Single Point of Contact environment,” said Glenn Liebowitz, president of GCC Servicing Systems. “GCC is currently working with our clients to develop the level of automation they need to more thoroughly manage borrower communication. The Customer Service Resolution Module is a result of this hands-on collaboration with servicers and will assist our clients with the improved tracking of customer disputes and how they are handled.”
About the author
Published
Jul 13, 2011
CMG Acquires Norcom Mortgage's Retail Side

The 25-branch addition will enhance CMG’s northeastern presence from Maryland to Maine.

Apr 12, 2024
CFPB Weighs Title Insurance Changes

The agency considers a proposal that would prevent home lenders from passing on title insurance costs to home buyers.

NEXA Begins Search For New CFO

NEXA CEO retires the president position after Mat Grella's termination.

Apr 01, 2024
Recessions: Know What’s What

Volatile components present few indications about subsequent growth

Mar 28, 2024
Co-Founder Mat Grella Terminated From NEXA

NEXA CEO Kortas states negotiations regarding the buyout will continue.

Mar 27, 2024
Comings And Goings At AmeriHome

Chief Operating Officer John Hedlund announced his retirement on Thursday in a LinkedIn post.

Mar 22, 2024