eLynx, a portfolio company of American Capital, has announced that Document Express, a provider of mortgage loan document preparation, will partner with eLynx to offer Document Express customers electronic delivery, signature, and print-and-mail fulfillment services using the eLynx Expedite platform. “eLynx is the right partner for us because it has a comprehensive suite of services and a solid reputation in the industry for quality products and excellent customer service,” said Lori Johnson, president of Document Express. “Partnering with eLynx gives us the confidence to expand our offerings to the lenders we serve and that will make all of us more successful."
Document Express services are fully integrated with the eLynx platform. The extension of services allows Document Express customers to prepare loan documents and then deliver those documents electronically to borrowers and closing agents, including electronic consent and signatures, without a break in their loan-processing workflow. To ensure compliance, documents that cannot be delivered electronically are automatically sent to recipients using one of eLynx’s two secure print-and-mail centers.
“Through this partnership, Document Express offers its lender customers the connectivity and services they need to fulfill the loan production process in an efficient yet compliant manner,” said Sharon Matthews, president and chief executive officer of eLynx. “Their customers will save money and time through increased automation, document tracking, and auditing capabilities for compliance. As a result, our partner will see higher levels of customer satisfaction and retention."