Detroit-based Quicken Loans Inc. has been named to the top-30 of Fortune Magazine’s annual “100 Best Companies to Work For” list for the 10th consecutive year. The company earned a 13th place ranking in the magazine’s benchmark study of workplace satisfaction, making it the highest ranked Michigan-based business and mortgage lender on the list.
“Our 8,000-plus incredibly innovative and passionate team members continue to create and execute, developing new processes and technologies that are helping our company experience explosive growth,” said Bill Emerson, chief executive officer of Quicken Loans.
Earlier this month, Quicken Loans announced that it closed more than $70 billion in home loan volume in 2012, a 133 percent increase over the $30 billion previous record set in 2011. In the same year, Quicken Loans nearly doubled its headcount.
In 2012, Quicken Loans also maintained its title as the highest in customer satisfaction among all home loan lenders in America by J.D. Power and Associates for the third consecutive year. These accolades come at a time when the company is investing heavily in downtown Detroit, working with its umbrella entity Rock Ventures to acquire and renovate several buildings in the heart of the city. More than 7,000 team members are now working, living and playing in Detroit’s rapidly expanding urban core.
Each building has its own unique design, with features including Razor scooters, pinball machines, gaming systems and ping-pong tables. Team members also have access to stocked kitchens complete with snacks, slushies and cappuccinos. The goal of the unique workspaces is to encourage camaraderie and a comfortable atmosphere that fosters collaboration and creativity.
“In a year where we saw unprecedented success, we never lost sight of growing our culture and staying true to who we are. Our team members’ passion and hard work, in addition to our investments in our people, will continue to drive our company forward,” said Emerson.
Fortune partners with the Great Place to Work Institute to develop a comprehensive team member survey that examines team member satisfaction through questions about compensation, empowerment, and training to rank the companies. The survey is randomly distributed to team members, with the results of the survey accounting for two-thirds of the overall company score. The remaining company score is determined through the Great Place to Work Institute’s Culture Audit, a series of questions and surveys on benefits, hiring and recognition.