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USA Cares Mortgage Heroes: Joann Muncey, USA Cares

Jennifer Robinson
May 23, 2014

USA Cares has named Joann Muncey as director of Housing and Emergency Assistance. This new role expands her responsibilities from managing the financial assistance requests of post 9-11 veterans to managing and facilitating the USA Cares Certified Military Housing Specialist Course. This important course highlights the unique lifestyle of our military men and women. Joann is a former military spouse who has worked with USA Cares for more than five years, in various roles supporting military families. “Growing up in a military family can be a curse because you are always moving and starting over, but it can also be a blessing,” said Joann. “Now, I can draw on my experiences to help our nation’s newest veterans get through their challenges.” Currently, Joann is working with Navy Federal Credit Union in association with Freddie Mac through a partnership called, “Operation Home Run.” The goal of the partnership is to certify real estate professionals across military markets, ultimately helping veterans and their families find the home of their dreams. The course offers many benefits to those who are not familiar with military family life. The objectives of the course are: ►To provide insight to military family life ►Present an overview of military structure and rank ►To introduce common military language ►Share marketing tips to reach military families ►Provide ways to prevent foreclosure ►Certify by granting 10 CEUs from the Association of Financial Counseling Planning & Education (AFCPE) For those wishing to take advantage of the course online, there is a $25 registration fee. Other options to take the course are through company-sponsored Webinars and “live events” such as Operation Home Run. Registrants are certified upon successful completion of the exam and will be listed in our online search map. For information about the course, e-mail [email protected] or visit Be a Mortgage Hero! This recognition is free to Certified Military Housing Specialists. Take the FREE Certified Military Housing Specialist course offered online by USA Cares and tell us how you are “Helping those who defend our homes, preserve their own.” Jennifer Robinson is the vice president of programs and services at USA Cares, where she has worked since 2007. She may be reached by phone at (800) 773-0387, ext. 115 or e-mail [email protected]
May 23, 2014