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FICS Selected by First Choice Loan Services for Service Automation
Mar 28, 2014

First Choice Loan Services Inc. has selected residential mortgage loan servicing software provider Financial Industry Computer Systems Inc. (FICS), to assist with the automation of its interim servicing operations through the use of Mortgage Servicer. In order to more efficiently manage its interim servicing practices, First Choice Loan Services, Inc. was in need of a software that could effectively handle the daily selling and oversight of loans, as well as other integral servicing functions. “When we began researching new servicing platforms for our institution, we found that FICS exceeded all of our expectations, and have continued to do so throughout the implementation process and beyond,” said Norman Koenigsberg, president and chief executive officer of First Choice Loan Services, Inc. “Aside from providing us with an exceptional servicing platform, FICS’ quality of staff, flexibility of technology, and willingness to provide ongoing training is second to none.  All of these factors will continue to play a key role in the future success of our business.” Mortgage Servicer automates key loan servicing operations including escrow administration, collections, investor accounting, payment processing, loss mitigation and year-end reporting. The customizable platform is easy to navigate and provides First Choice Loan Services, Inc. with access to all customer data quickly and easily. Since implementing Mortgage Servicer earlier this year, First Choice Loan has experienced a noticeable improvement in the accuracy of its data, which has enabled them to increase the overall efficiency of their day-to-day servicing operations. “In today’s technology-driven world, businesses and consumers alike have come to expect flexibility, ease-of-use, and on-demand support for the solutions they use daily. Servicers are no exception,” said Susan Graham, president and chief operating officer of FICS. “The Mortgage Servicer platform is designed to meet the specific servicing requirements of institutions such as First Choice Loan Services, Inc. By providing a comprehensive technology solution, paired with robust training and support resources before, during, and after implementation; our customers are able to not only improve the efficiency of their servicing operations, but also lower the costs associated with handling each loan.”
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