MortgageKeeper Referral Services Inc. has announced an agreement with LenderLive to enhance its client servicing offerings. LenderLive’s customer service representatives and customer Web site will now offer high quality, well-vetted community services via two products: MKDesktop and MKDirect. Both products help borrowers who are struggling to make mortgage payments find financial solutions to balance their household budgets, enhance customer experience and increase loan performance.
The MKDesktop application provides LenderLive employees with access to MortgageKeeper’s proprietary database of 7,000+ best-in-class nonprofit and government services. Employees will type in the borrower’s ZIP code, and choose from 20 different service categories—like “job training,” “food assistance,” and “utility payment assistance.” The representatives can then create a custom referral summary of local organizations best suited to a borrower’s needs—a list that can help customers pursue options that reduce their household expenses. This same data will also be available via MKDirect at LenderLive.com—allowing borrowers to access the data on their own, 24/7.
“LenderLive is committed to offering their servicing clients a custom, results-focused approach. Our products enhance this strategy,” said Rochelle Nawrocki Gorey, president of MortgageKeeper. “With the addition of MK’s technology—LenderLive’s customers will have additional tools available that will help keep more borrowers in their homes.”
“At LenderLive, we strive to provide our customers with as many options as possible to help them through difficult times. We connect distressed homeowners with services that we know can help them,” said Dave Vida, president of LenderLive Loan Servicing. “Our partnership with MortgageKeeper enables us to provide local, targeted help to struggling borrowers which assists them in regaining financial stability and working out a successful mortgage plan to keep their homes.”