Nearly half say their lender representative should have been more involved, while fewer borrowers overall receive same-day answers, JD Power finds
Younger mortgage borrowers may be comfortable handling much of the loan process online, but nearly half say they aren't getting enough attention from their lender representatives.That's one of the more revealing findings in JD Power's 2026 U.S. Mortgage Origination Satisfact...
New federal banking guidance examines the risks of autonomous AI, from borrower communications to servicing transactions, with a focus on human oversight and accountability
Artificial intelligence can draft a borrower email, flag a servicing issue, or recommend a change to a loan file. But what happens when the technology is authorized to act on those recommendations without someone approving each step?A new supervisory framework released Nov. ...
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