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Fay Servicing has selected Patrick Norton as the new president of its Origination Division, Fay Mortgage Services, and Greg Reed to replace him as senior vice president of account management.
In his new role, Norton manages all originations activities including including sales, underwriting, funding and delivery. He also oversees the division’s adherence to its mortgage lending policies and ensures compliance with state and federal regulations.
Norton has more than 18 years of mortage banking experience and previously served as senior vice president of account management at Fay Servicing, where he he was instumental in leveraging the firm’s unique relationship-based servicing platform to drive years of exceptional growth and performance. Prior to joining Fay Servicing, Norton was first vice president of operations at Countrywide Home Loans/Bank of America, where he was responsible for divisional lending operations for all retail branches in the midwest and the east coast. Before that, Norton held senior mortgage origination roles at HSBC and BancOne Financial Services, as well as serving more than a decade in the U.S. Marine Corps.
Taking Norton’s place as SVP of account management is Greg Reed. With more than 20 years of experience in the industry, Reed is now responsible for a team of 140 account managers and associated functions across five servicing centers. Prior to taking on this role, Reed served as a first VP of account managment for Fay Servicing, opening its servicing center in Dallas. Before joining Fay Servicing, Reed served as EVP of Great Western Financial Services, where he oversaw sales, marketing operations and investor relations. Reed also held senior management positions at BancOne and Oak Street Mortgage.
“Patrick and Greg are both tremendous assets to the Fay Servicing team and we look forward to their continued success in these new roles,” said Ed Fay, CEO of Fay Servicing. “Their expertise both in the industry and with our firm over the last few years will help to ensure our relationship-based approach to maximizing the customer experience is executed in both the servicing business and as we continue to grow the Origination Division.”