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United Shore, home of United Wholesale Mortgage (UWM), was presented with a Bronze Stevie Award for Customer Service Department of the Year among Financial Services Companies with 100 or More Team Members at the 10th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
“We are honored and proud to receive this award,” said Mat Ishbia, president and CEO of United Shore and UWM. “Our company was built on a client service model because we believe that this is a true differentiator. A lot of lenders in the mortgage industry offer similar loan products and rates–and we saw an opportunity to excel and deliver exceptional service to help our clients win in the marketplace.”
UWM was recently recognized as the number one wholesale lender in the nation by Inside Mortgage Finance.
Adding to its arsenal of client service initiatives, United Shore recently launched its Pronto team, a solutions-focused super-help desk aimed at providing the fastest and most streamlined client service in the industry. Pronto is committed to providing solutions to clients’ tough loan questions, resolving unique circumstances, and meeting high expectations in minutes. United Shore provides 36,000 hours of training annually to its team members–marrying the art of customer service with the science of lending.
“Getting a mortgage is typically one of the biggest investments a consumer will have in their lifetime. We want them to enjoy the experience,” said Ishbia. “From our Welcome Associates to our closing team, our goal is to take that loan one step closer to making the dream of homeownership come true.”