Residential Mortgage Services Inc. (RMS)
has announced that the company generated record mortgage loan volume of $5 billion in 2019, a 27.4 percent increase compared to 2018, when RMS originated $3.9 billion.
“We are excited to have reached the $5 billion origination growth milestone,” said James Seely, president and chief executive officer of RMS. “More importantly, we are extremely proud of the continued commitment and dedication of all our team members, who are the driving force behind our culture of collaboration, industry-leading customer experience and our company’s overall success. In 2020, we will remain focused on further optimizing our strong origination performance by adding high-quality loan officers, who are committed to both RMS and their personal goals, and operational professionals who are passionate about delivering a frictionless origination experience for our customers.”
In 2019 alone, RMS closed more than 19,500 loans, an increase of 19 percent over 2018, with purchase loans representing 73 percent of total volume, while average production per loan officer was $18.4 million. Also over the past year, the company opened three new branch locations in North Carolina and South Carolina, and currently has more than 84 total branch locations, while expanding to more than 275 loan officers and approximately 750 employees companywide.
“Our operational infrastructure and experienced team have been key to RMS’s success,” said Robin Hawley, senior vice president of business operations of RMS. “By working hand-in-hand with our loan officers, RMS’s operational team helps to deliver unparalleled customer service every day. We will continue to invest in our operational infrastructure to ensure the best people, technology and processes are in place to support our loan officers as they guide customers quickly and responsibly through the mortgage process and provide the right mortgage solutions to support customer needs.”