SimpleNexus, developer of a digital mortgage platform for loan originators, borrowers and real estate agents, unveiled SimpleNexus ConnectUs Chat, a messaging feature that enables real-time loan file collaboration within the SimpleNexus platform.
ConnectUs Chat centralizes loan file communication, making it easy for LOs and borrowers to reference past conversations and collaboratively advance loan progress in real time using the SimpleNexus mobile app or desktop experience.
This direct communication channel lets borrowers receive support in the same place they sign forms and submit documentation for their loan. Borrower conversations are automatically logged in the SimpleNexus app, eliminating the need for LOs to consolidate communications from various personal and business communication channels.
“ConnectUs Chat boosts lender productivity by bringing loan tasks and borrower communication together in one place without detracting from the high-touch, ’from anywhere’ loan experience consumers expect,” said Tyler Prows, SimpleNexus senior product manager.
ConnectUs Chat marks the most recent in a series of SimpleNexus product releases that enhance lenders’ ability to collaborate with stakeholders in the loan production process from anywhere. The May 2020 release of SimpleNexus Closing Portal enables mortgage closing teams to conduct hybrid closings that minimize the need for physical closing appointments.