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Guild Mortgage a mortgage lending company originating and servicing residential loans since 1960, earned a Servicer Total Achievement and Rewards™ (STAR™) performer recognition from Fannie Mae. Guild received recognition in the General Servicing category for the 2020 STAR Program year, earning the distinction for the fourth consecutive year.
“The year 2020 was remarkable for many reasons,” said Mary Ann McGarry, CEO of Guild Mortgage. “We were able to help thousands of families refinance their mortgage, while providing forbearances or other options to those experiencing financial hardships. Despite the many challenges we all faced, we had an opportunity to be there for our customers when they needed us most. We helped keep thousands of people in their homes in the last year, and for that, everyone at Guild can be proud.”
Initiated in 2011, the STAR Program is a performance management and recognition program that defines industry standards and leading practices. It seeks to understand and communicate best practices across the servicing community, provide a consistent methodology for measuring servicer performance, and identify and recognize Fannie Mae’s highest-performing servicers.
Guild generated a record $35.3 billion in origination volume in 2020, up 61% from 2019. The company’s in-house servicing portfolio grew 22% year-over-year to $60.0 billion in the fourth quarter of 2020, with Guild retaining servicing rights of 90.4% for total loans sold.
Through partnerships with government organizations like Fannie Mae, Guild has worked to introduce unique low-down payment and first-time homebuyer loan programs.