Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB, and an Englewood, Colo.-based provider of mortgage servicing solutions, said Monday it has launched a subservicing business.
“Our goal is to ensure every homeowner has the support they need to make informed decisions and manage their mortgage with ease,” said Toby Wells, president of Cornerstone Servicing. “With proactive engagement and intuitive technologies, our customizable subservicing solutions are uniquely designed to eliminate common pain points for homeowners, such as unreliable service, confusing escrow changes, and lack of clear and timely information regarding their mortgage.”
Wells said Cornerstone has created “an ideal homeowner experience to promote customer loyalty, healthy servicing portfolios, consistent cash flows, and sustainable growth for our clients — at a competitive cost of service.”
In recent years, Cornerstone said, consumers and lenders have felt the broad effects of common subservicing issues stemming from fluctuating volumes and staffing challenges. In response, Cornerstone Home Lending, now a division of Cornerstone Capital Bank, resolved to bring servicing fully in house to deliver superior service for the life of every loan and beyond.
Led by a management team averaging more than 25 years of mortgage industry experience, Cornerstone Servicing combines superior service and user-friendly technologies with proactive processes and digestible communications to help make homeownership easy and convenient, the company said.
Homeowners can log into the company’s secure web portal or mobile app to access a complete view of their loan and 24/7 self-service options. An AI-powered virtual assistant offers immediate help navigating and utilizing the portal, with secured messaging available for more personalized assistance from Cornerstone Customer Care team members. The portal includes a learning center with helpful resources and tools designed to empower smart homeownership.
Cornerstone Servicing’s client portal provides complete, real-time portfolio analytics and loan-level data to enable intelligent portfolio management. Custom views are available for loan officers, advisors, and servicer oversight, the company said.
Created by Cornerstone Home Lending’s acquisition of and merger with The Roscoe State Bank, Houston-based Cornerstone Capital Bank has a combined operating history dating back to 1906 and includes mortgage banking, mortgage loan servicing, commercial banking, and institutional banking divisions. Cornerstone has 1,800 team members across the country.
