Sagent, a fintech company providing mortgage and consumer loan servicing for banks and lenders, has appointed Courtney Thompson as chief product officer, the company said.
Thompson will lead and expand product development to refine and grow Sagent’s vision organically, as well as through partnerships and M&A, the company said, adding that the move accelerates its vision to remake loan servicing from the consumer perspective and deepens its relationships with customers, regulators, and the fintech community.
“Rewiring America’s $12 trillion mortgage-servicing sector requires nimble but highly technical software that connects all consumer, servicer, regulator, investor, and partner needs,” Sagent CEO Dan Sogorka said. “Sagent’s new Chief Product Officer, Courtney Thompson, truly gets how these needs fit together into smart tech platforms. She’ll help us go faster delivering simplicity consumers expect without compromising on depth servicers require.”
Since Sogorka joined as CEO less than two years ago, Sagent has led the modernization of mortgage servicing in America, the company said. The fintech software company says it is the only major player providing top servicers with highly configurable, cloud-based platforms to power core servicing, default management, and consumer experiences that are all linked. This enables servicers to ace every customer care detail, use data responsibly to retain customers for life, and remain in real-time compliance with real-time regs and GSE/investor changes, Sagent said..
Thompson has led mortgage fintech innovation, digital transformation, servicing, and regtech strategy for almost two decades. Her fintech management consulting firm, Consigliera, has advised top servicers and fintechs on these matters, Sagent said.
Previously, she served as head of default servicing at Flagstar, where she rebuilt a modern tech stack to give the bank’s consumers compassionate, responsive experiences when they need it most, Sagent said. While at Flagstar, she also ran its popular fintech accelerator program.
“Sagent’s talent and resources to execute on scale modernization and my mission to transform the servicing industry’s people, process, and technology while honoring the humans within it are a perfect match,” Thompson said. “The servicing community must meet homeowners where they are in this highly regulated and digital world, and I can’t wait to dig in with the Sagent team, its customers, and the industry at large to solve this once and for all.”
Sagent serves top bank and nonbank lenders to engage, care for, retain, and modernize the homeownership experience for 14 million borrowers, the company said. It is backed by Warburg Pincus, one of the world’s elite investors, and powers more than $1 trillion in outstanding mortgage servicing for its customers.
