Finding the right people is an important step in creating a successful organization. It doesn't matter how great your processes or products are if you don't have people whom you can trust to handle them correctly. So, what kind of people do you want on your team? There are many difference personality styles that can find a place in the mortgage industry, but one you certainly should not ignore is the “extrovert.”
An extrovert is someone who gets their energy from being around people. If you consider yourself a “people person,” then you're probably an extrovert. In some professions and in some roles, extroverts don't really fit. They tend to be talkers; they like to socialize. So, in some cases, they can be seen as not getting their work done because they are spending too much time having conversations with their co-workers. So, if you need someone to just buckle down, zero in, and get a task accomplished, perhaps an extrovert is not your best bet.
But here's what extroverts are good for: Building relationships. Extroverts often excel as loan originators, because they are great at forming and developing relationships with people. They can quickly and effortlessly alleviate discomfort, build trust, break down barriers between people. Having extroverts on your team, then, can be great for building a customer base. But it can also be good for building relationships with employees—giving morale a boost. Extroverts are the life of the party so, if you want your organization to be a fun place to work (as well as shop), you've got to keep a few on your team!
David Lykken, a 43-year veteran of the mortgage industry, is president of Transformational Mortgage Solutions (TMS), a management consulting firm that provides transformative business strategies to owners and “C-Level” executives via consulting, executive coaching and various communications strategies. He is a frequent guest on FOX Business News and hosts his own weekly podcast called “Lykken On Lending” heard Monday’s at 1:00 p.m. ET at LykkenOnLending.com. David’s phone number is (512) 759-0999 and his e-mail is David@TMS-Advisors.com.