Lenders One adds to list of preferred vendorsMortgagePress.comLenders One, Chase Paymentech, Sam Black Consulting Services, Luke Pille
Lenders One Mortgage Cooperative, a national alliance of
mortgage bankers, has introduced two new preferred vendor
relationships to its members--Chase Paymentech, a provider of
payment processing methods; and Sam Black Consulting Services, a
firm that helps companies with the successful recruitment,
training, management and assessment of their employees.
"As technology evolves and the mortgage market changes, our
members need more specialized programs to help them change as
well," Luke Pille, Lenders One director of national programs,
explained. "It is our responsibility to offer members a variety of
resources from which they can benefit. This means aligning them
with vendors that provide exemplary customer satisfaction and that
allow for the growth and implementation of business strategies that
fit them and their market.
"Our expanding list of preferred vendors enables members to
remain competitive with larger lending institutions by creating
access to lower pricing for premier products and services."
Lenders One was experiencing increased demand from members to
provide their borrowers with the option of credit card processing
for mortgage fees, and as a result partnered with Chase Paymentech.
The company's proprietary platforms provide access to a wide array
of payment methods, from credit and debit cards to prepaid cards
and electronic check processing. Chase Paymentech will provide
cooperative members with 24/7 service and technical support to the
systems, which are flexible enough to meet the needs of all Lenders
One members.
Todd Spear, general manager and vice president at Chase
Paymentech, said, "Consumers demand more choice, and by joining
with Lenders One we can provide cooperative members the ability to
offer a wide variety of secure electronic payment methods to their
borrowers. We are honored to be a partner with Lenders One and to
provide their cooperative members the service they deserve."
Sam Black Consulting, which previously has provided sales
training and coaching services to the cooperative's regional
managers, is another new Lenders One preferred partner. With more
than 36 years experience in sales and customer service--18 of those
spent in consulting--Sam Black, the company's founder, will be
available to assist all members with employee assessment tools,
sales skills training for loan officers, process and customer
service training for back office and telesales coaching and
monitoring as well as on-site assessment of call center
facilities.
"Although I work with a number of large corporate sales and
service teams, I thrive on helping entrepreneurial companies, such
as the members of Lenders One, build the same sales and service
teams they need to be successful and grow their business," Black
said. Results from her client training projects average a five to
20 percent increase in sales or service performance.
Pille concluded, "Partnerships with Chase Paymentech and Sam
Black enhance the opportunities for Lenders One members to maximize
their growth, day-to-day efficiencies and profitability, which in
turn also helps to ensure their long-term viability in today's
competitive mortgage lending environment."
For more information, visit www.lendersone.com, www.chasepaymentech.com
or www.samblack.com.
