Skip to main content

MCS launches 24-hour emergency call center

NationalMortgageProfessional.com
Feb 17, 2010

Mortgage Contracting Services (MCS), a nationwide property preservation and inspection services provider to the financial services industry, has launched a 24-hour call center service to specialize in emergency response for tenant occupied properties. With inbound and outbound capabilities, the domestically operated call center will enable clients to meet required repair timeframes and to perform emergency work orders and service requests at any hour. “With passage of the Protecting Tenants at Foreclosure Act last spring, servicers are now facing the added responsibility of 24-hour maintenance availability,” explained Caroline Reaves, Mortgage Contracting Services chief executive officer. “Extending our proven services to provide them with around-the-clock emergency coverage for tenant occupied properties enables them to fulfill that role, all without bearing the cost of hiring and training additional vendors. MCS’ approach can better filter real emergency situations early in the process, therefore improving clients’ efficiencies and lowering expenses.” MCS has established a specialized vendor network prepared for emergency situations that can provide all the services that the company offers during regular business hours. The call center is completely customizable to meet each client’s needs, scalable to manage any volume of work ranging from very few to several hundred calls nationwide. MCS also tailors the manner in which each client defines an emergency, how it wants emergencies addressed and its preference on how to receive notification of each situation. For more information, visit www.mcs360.com.
Published
Feb 17, 2010
Planet Home Lending Reports Total Origination Volume Of $6.8B In Q2 2021

Planet Home Lending's total origination volume reached $6.8 billion in Q2 2021, up 77% from $3.9 billion in Q2 2020.

Industry News
Jul 22, 2021
FHFA Ends Controversial Refinance Fee

The FHFA announced that Fannie Mae and Freddie Mac will eliminate the Adverse Market Refinance Fee for loan deliveries, starting August 1, 2021.

Analysis and Data
Jul 19, 2021
Interfirst Mortgage Launches ONE, Backed By Non-Owner Occupied Properties

ONE is a unique product built on a single interest rate with no adjustments and qualifies off the cash flow of the rental property.

Industry News
Jul 16, 2021
Global Digital Lending Market Projected To Reach $27B By 2028

The Global Digital Lending Platform Market was valued at $7.14 billion in 2020 and is projected to reach $27.07 billion by 2028.

Analysis and Data
Jul 14, 2021
FOMC Discusses Raising Interest Rates

Inflationary pressures have finally forced the Federal Open Market Committee (FOMC) to discuss raising interest rates and tapering its bond-buying program.

Analysis and Data
Jul 14, 2021
Fathom Holdings Inc. Creates New Hispanic Division

Fathom Holdings Inc., a technology-driven real estate platform, announced the creation of their Hispanic Division to more adequately serve this fast-growing demographic. 

Industry News
Jul 07, 2021