ISGN, a provider of end-to-end technology solutions and services to the U.S. mortgage industry, has hired John Axt as title products operations and delivery executive. With a strong industry background in workflow design and customer service, Axt brings to ISGN a penchant for creating efficiencies in the production and delivery of title products and services. A 32-year veteran of the real estate industry, Axt comes to ISGN with 21 years of experience in the title insurance industry where he recently served as district manager for Stewart Title Guaranty Company. Axt also spent more than 10 years in the vendor management field with Stewart Lender Services and ABN AMRO Mortgage Group.
In his career, Axt has been involved in numerous initiatives in creating and designing process efficiencies in the delivery of title products. At Stewart Title, he built the first customer relationship management integration, and streamlined processes through online tracking and management systems. He also designed a completely paperless title review process that produced quicker title cycle times and greater efficiencies. And Axt led a lending industry initiative to conduct background checks of notary publics for better risk management. He put together a coalition of the largest national title agents that worked with the National Notary Association to create a program of conducting criminal background checks of notaries.
“At ISGN we’re creating a more customer focused team at our title business unit and bringing aboard industry veterans to strengthen our management team,” said Niraj Patel, group president of ISGN. “John Axt brings to ISGN strong credentials in customer relationship management in the title business where he has created efficiencies in turnaround times while maintaining the highest standards of customer satisfaction.”