GCC Adds SPOC Functionality to Its G/SERV Servicing Platform
GCC Servicing Systems, a provider of mortgage servicing technology and solutions, has enhanced its Web-based G/SERV loan servicing platform with additional workflow functionality. The workflow capability enables servicers to assign tasks and communications to individual users within the system. Users log in to view tasks they are responsible for, as well as read and respond to messages. By clicking on the assigned task, users are taken directly to the appropriate module within G/SERV to complete the required action. A new screen in G/SERV called “Task/Message” ensures that pending tasks or messages are visible to each user. This functionality also aides in tracking tasks, next steps and messages related to Single Point of Contact (SPOC). “Many of our clients expressed that they wanted to improve employee productivity,” said Glenn Liebowitz, president of GCC. “As they prepare for Single Point of Contact implementation, it is vital to have streamlined processes so that the changes are not an operational burden. G/SERV’s workflow functionality assists servicers in managing their employees’ efficiency and assures that necessary actions do not fall through the cracks.” GCC’s G/SERV is a comprehensive platform that automates all functions of loan servicing, including loan set-up, cash management, escrow and insurance administration, investor reporting and accounting, default management and federal and state reporting.