Skip to main content

GCC Adds SPOC Functionality to Its G/SERV Servicing Platform

NationalMortgageProfessional.com
Oct 10, 2011

GCC Servicing Systems, a provider of mortgage servicing technology and solutions, has enhanced its Web-based G/SERV loan servicing platform with additional workflow functionality. The workflow capability enables servicers to assign tasks and communications to individual users within the system. Users log in to view tasks they are responsible for, as well as read and respond to messages. By clicking on the assigned task, users are taken directly to the appropriate module within G/SERV to complete the required action. A new screen in G/SERV called “Task/Message” ensures that pending tasks or messages are visible to each user. This functionality also aides in tracking tasks, next steps and messages related to Single Point of Contact (SPOC). “Many of our clients expressed that they wanted to improve employee productivity,” said Glenn Liebowitz, president of GCC. “As they prepare for Single Point of Contact implementation, it is vital to have streamlined processes so that the changes are not an operational burden. G/SERV’s workflow functionality assists servicers in managing their employees’ efficiency and assures that necessary actions do not fall through the cracks.” GCC’s G/SERV is a comprehensive platform that automates all functions of loan servicing, including loan set-up, cash management, escrow and insurance administration, investor reporting and accounting, default management and federal and state reporting.
Published
Oct 10, 2011
Fitch Places Fannie, Freddie On Negative Ratings Watch

Ties credit rating to outcome of U.S. debt limit negotiations.

FHFA Director Strongly Defends New GSE Pricing Framework 

Tells House committee it’s “simply not true” that financially stronger borrowers are subsidizing others.

MBA CEO Criticizes Government Response To Economic Challenges

CEO Bob Broeksmit calls for sensible Regulation, clarity, and support for the mortgage industry.

Freddie Mac Updates Income Assessment Tool To Use Digital Pay Stubs

Says new capability helps lenders calculate borrower income more quickly and precisely.

MISMO Seeks Comment On Updated Closing Instructions Format

The new set of enhanced work products designed to create a common format for closing instructions. 

Fannie Mae Executes 5th Credit Insurance Risk Transfer Of 2023

Covered loan pool includes about 53,000 single-family mortgage loans with a UPB of approximately $18.1 billion.