Skip to main content

Report Shows Heating and Utility Needs Among Issues Facing American Homeowners

Oct 11, 2011

MortgageKeeper Referral Services, developer of a Web-based app that connects struggling homeowners with qualified non-profit and government agencies, has released its third quarter 2011 Homeowner Needs Status Report. The report showed that homeowners received from MortgageKeeper nearly 224,000 referrals between July and September 2011—the most referrals ever requested. Utility assistance was the most requested category for help (15 percent of referrals). Food assistance (13 percent) and employment services (12 percent) rounded out the top three most needed services. "The number of homeowners in financial trouble keeps rising, and local assistance is the best, most reliable means of help," said Rochelle Nawrocki Gorey, president of MortgageKeeper Referral Services. "MortgageKeeper is one way mortgage servicers and housing counselors can find help for struggling homeowners and for individuals transitioning out of their homes." Counselors and servicers who subscribe to MortgageKeeper's database provide struggling homeowners with a list of exhaustively researched, best-in-class non-profit and government agencies in seconds. Often the agencies are located just a few miles from the homeowner. "Homeowners in the South are facing high electric bills from the summer heat wave, and some families up North are still paying off bills from last winter," said Gorey. "Their heating, cooling, and water costs are skyrocketing, and show no signs of dropping." MortgageKeeper Referral Services assists more than 2,000 families find answers and assistance every day. Subscribers include Saxon Mortgage Services, Ocwen Loan Servicing, and the Homeownership Preservation Foundation's 888.995.HOPE hotline. MortgageKeeper connects individuals in financial distress to reputable community services. Borrowers with access to outside resources have additional opportunities to cure default, benefiting the homeowner, servicers, and investors.
About the author
Published
Oct 11, 2011
Fed Holds Rates Steady As Economic Growth Stays Solid

Move comes amid mounting pressure, frustration from President Trump

Guild Mortgage To Go Private In $1.3B Deal With Bayview Asset Management

Guild to remain independent post-acquisition, strengthening national retail and servicing strategy

Jun 18, 2025
Rocket Pro And Vetted VA Join Forces

What started as a Facebook group now educates 100K+ veterans monthly — Vetted VA and Rocket Pro working to bring ethics, clarity to a broken system

Jun 17, 2025
MBA Urges Shift To Single Credit Report Model, Citing Cost Savings And Efficiency

MBA says tri-merge credit checks cost lenders up to $100 per loan, doubling since pre-COVID, as industry pushes for a cheaper, single-report model

Jun 16, 2025
Fairway Acquires Hallmark Home Mortgage Through Asset Purchase

Hallmark to become new Fairway division, gets access to Fairway's Fairway's product portfolio, tech, and support resources

Jun 13, 2025
Trigger Leads Bill Clears Senate

Final push now left to House; reconciled bill needed next