Ocwen Financial Corporation has announced that its subsidiary, Ocwen Loan Servicing LLC, has entered into an agreement with MortgageKeeper Referral Services to easily connect English and Spanish-speaking homeowners to high quality, well-vetted community services via MortgageKeeper's database. Ocwen customer care representatives already use MortgageKeeper data to help customers who call Ocwen directly. Ocwen's English-speaking customers can access MortgageKeeper data through Ocwen's "Mortgage Instant Help Center" on Ocwen.com. Customers type in their zip code, and choose from up to 20 different service categories to receive a list of local, well-qualified nonprofits and government agencies ready to help them with their personal and financial needs. Examples of MortgageKeeper resources include employment services; utility, food and prescription drug assistance services; and senior services. Now, Spanish-speaking customers will have access to the same best-in-class resources.
"Underperforming loans are bad for everyone—for our customers, the economy, and the community," said Ron Faris, president and chief executive officer of Ocwen. "When we saw that the use of the MortgageKeeper product significantly improved loan performance, it was important to make the product more accessible to all of our customers."
Since Ocwen became a MortgageKeeper client two years ago, Ocwen customers have received more than 90,000 referrals—referrals that Ocwen data show improved homeowner's loan performance in 38 percent of cases.
"Based on Ocwen's research, it seems that quality servicing, progressive loan modifications, and MortgageKeeper resources make a strong, positive impact on Ocwen customers," said Rochelle Nawrocki Gorey, president of MortgageKeeper Referral Services. "We look forward to reaching Ocwen's Spanish-speaking customers with the same high quality data."