Titan Lenders Corporation has announced that it is now providing mortgage processing and underwriting services, and has also announced the hiring of underwriting expert and mortgage industry veteran Jan Conner to manage its new service offering. Comprehensive regulatory scrutiny extending from origination to servicing necessitates that lenders tighten their production, quality assurance and compliance procedures. Management of expense ratios is also a driving force behind community banks and credit unions seeking outsource solutions for mortgage fulfillment. However, acquiring qualified full-time expertise comes at a price many lenders cannot afford to pay. Titan’s expansion into processing and underwriting outsource services is a natural extension of the firm’s experiences in functioning as the back-office operation for lenders since its founding. Its patented Cerberyx platform provides the technology backbone for all of Titan’s services.
“Titan’s 360 degree view of the loan origination lifecycle has given us a deep insight into how minor processing and underwriting glitches can add an enormous level of risk to lenders that otherwise have high origination standards,” said Titan president Mary Kladde. “By adding processing and underwriting to our flagship fulfillment services, we help mortgage lenders close the post-application origination loop, ensuring data integrity and quality through purchasing.”
Conner brings more than 20 years’ mortgage industry experience to her new role at Titan. Previously, Conner has been involved in processing and underwriting departments for regional offices of some of the largest lenders and financial institutions in the U.S. She also has extensive experience managing underwriting and operations with small- to mid-sized lenders, giving her a broad perspective on achieving quality and superior customer service at any volume level.
“Outsourcing underwriting eliminates a potential source of human error and risk for mortgage lenders—especially those that are growth oriented and risk averse,” Conner said. “My goal in leading Titan’s processing and underwriting service is to provide top-shelf customer service with the highest possible quality to ensure the salability of our clients’ loans.”
