GCC Servicing Systems has completed an integration with Dallas–based MSI, a full spectrum field services provider, that enables lenders to seamlessly manage property inspections and preservation services through a single sign-on to the GCC G/SERV loan servicing platform. For servicers employing services from both GCC and MSI, the partnership enables organizations to automatically order property inspection and preservation services from MSI through an integration between the two systems. Automating the ordering process allows servicers to avoid unnecessary steps and reduces the amount of time spent manually ordering property inspections. By incorporating MSI ordering into the G/SERV platform, lenders can determine the need for property inspections and order or even cancel them in real-time without leaving the G/SERV portal. GCC customers can also order MSI’s property preservation services through the servicing platform.
“It is essential to simplify and automate as many processes as possible for mortgage servicers with the ever increasing number of regulations and growing workloads,” said Jack Bryant, executive vice president of client relations for MSI. “Our partnership with GCC provides servicers a simpler, automated ordering process. All appraisals and inspections can be ordered with data uploaded and housed in one location, streamlining the way mortgage servicers and field service providers collaborate.”
G/SERV also runs reports that pull all loans needing an inspection and submits the results to MSI for ordering, without any user input. Servicers can assess inspection results directly through the G/SERV platform, alleviating the need to visit multiple websites and compile data from siloed sources.
“As regulations continue to significantly impact appraisals, it is important for mortgage servicers to work with field servicing companies like MSI that are efficient, well trained and adhere to all necessary compliance requirements,” said Glenn Liebowitz, president of GCC. “Property inspections and preservation services ordering are time-consuming tasks for our clients, but GCC’s integration with MSI eases the process by enabling services to order inspections with the click of a button and house all information in one location. This in turn allows servicers to focus their efforts in other business areas to increase profitability and customer service.”