PHH to Manage HSBC's Mortgage Processing – NMP Skip to main content

PHH to Manage HSBC's Mortgage Processing

May 07, 2012

PHH Mortgage Corporation, a subsidiary of PHH Corporation, has announced that it has entered into a partnership with HSBC Bank USA to provide private label end-to-end mortgage origination services and loan servicing to HSBC. Under the terms of the agreements, PHH Mortgage will provide HSBC with mortgage origination processing services, as well as sub-servicing of HSBC's $15.5 billion prime mortgage loan portfolio and $36.6 billion of loans serviced for third-party investors (both as of March 31, 2012). It is expected that approximately 400 employees from HSBC's mortgage facility in Depew, N.Y., will transfer to PHH Mortgage, which plans to maintain operations in the area. "We are excited to partner with a global financial brand like HSBC," said Smriti Popenoe, interim president of PHH Mortgage. "We are pleased to welcome many HSBC employees to the PHH Mortgage team. This is an outstanding example of the commitment of our Private Label Services business to serving the nation's leading financial institutions, regional banks, community banks and credit unions, and we look forward to a long-term, strategic relationship." The agreement between PHH and HSBC is effective immediately, and the conversion of operations is expected to be complete in the first quarter of 2013. "We're thrilled and honored to welcome HSBC into our family of private label partnerships," said Glen A. Messina, president and chief executive officer of PHH Corporation. "We thank them for their confidence in us. We are committed to delivering an exceptional mortgage experience to HSBC customers through our focus on operational excellence and customer service. This partnership demonstrates the strength of our franchise and our commitment to growing our private label mortgage platform."
About the author
Published
May 07, 2012
Newrez Expands Into Personal Loans, Deepening Ties With Upgrade

The launch builds on a $1.5 billion loan investment relationship between parent Rithm Capital and Upgrade, extending Newrez's push beyond traditional mortgage lending

Nov 12, 2026
Better's Mortgage Volume Rises 15%, But Losses Persist

Better is targeting a bigger share of wholesale lending, with plans to expand into Non-QM and conventional mortgages

Nov 10, 2026
Strong Jobs Report Threatens Mortgage Rate Rally

October hiring more than doubled expectations, pushing Treasury yields higher

Nov 06, 2026
Fed Holds Rates, But Pricing Pressures Persist

Rising Treasury yields and fresh inflation data complicate rate locks, borrower qualification, and lender margins as markets anticipate another hike in December

Oct 29, 2026
Zippy Adds Capital For Manufactured-Home Lending Push

The $20 million investment from Saluda Grade will support expansion beyond 27 states and new loan products across wholesale, retail, and community channels

Oct 16, 2026
Inflation Hits 3.7%, Putting Mortgage Rate Relief At Risk

September’s inflation pickup puts recent rate improvements at risk, potentially eroding affordability gains from lower home prices and seller concessions

Oct 14, 2026