CoesterVMS has appointed Robert T. Chasteen as the company’s new senior vice president of operations. Chasteen, who has over 20 years of experience and a strong track record of increasing loan production, elevating efficiency, reducing costs, ensuring compliance and optimizing cycle times, was hired as part of Coester’s plan to aggressively grow its market position as a leading appraisal management company and mortgage technology innovator.
“With Coester’s superior offerings, there is a lot of growth potential which has yet to be tapped,” said Chasteen. “I’m so glad to be part of a company that understands the role of policy and operations in achieving strong growth, and am confident that we will double production in the next few months.”
As senior vice president of operations, Chasteen will be charged with ensuring the highest performance and customer service levels across all of the company’s departments. He will also be responsible for implementing and enforcing companywide policies for customer care.
“Rob’s focus on customer service is a key part of our strategy for not only growing the business, but also strengthening the commitment and loyalty we have with our existing client base,” said Brian Coester, chief executive officer of CoesterVMS. “A lot of our clients are very excited to know that as good as our service levels are now, with Rob onboard, they’re going to get even better.”
Prior to working with Coester, Chasteen was production manager at First Choice Bank, where he had direct responsibility for the company’s loan production and compliance. His previous positions include managerial and executive positions for Maverick Residential Mortgage, Synergy Mortgage Corporation, WMC Mortgage Corporation and Infinity Funding Corporation.