Genworth MI Announces Site Upgrade – NMP Skip to main content

Genworth MI Announces Site Upgrade

NationalMortgageProfessional.com
Jul 09, 2012

The U.S. Mortgage Insurance (USMI) unit of Genworth Financial Inc. has announced enhancements to its customer-facing Web site that substantially reduces the number of data fields required to submit a full-service loan package and receive a mortgage insurance (MI) coverage decision. The Quick Submit option eliminates redundant data entry and provides a better customer experience, particularly for lenders that currently submit loan documents via email, or on paper using more costly facsimile transmission and overnight mail methods. The Quick Submit option is the latest in ongoing USMI enhancements that have made it easier for all customers to submit contract underwriting, Home Affordable Refinance Program (HARP) and “doc-only” full package loan submissions through its intuitive, easy-to-use Web portal, using a single user name and password. Customers using Quick Submit can perform “one-click” document uploads, even when sending multiple files, and can view and track the status of every loan, regardless of how the loan was submitted. The Quick Submit option allows a customer that sets mortgage insurance preferences to complete the data fields required to initiate submission of a loan for granting of a mortgage insurance decision in about 60 seconds, and submit the full loan package—including required documents—in minutes. USMI also has increased staffing to ensure a smooth transition for customers choosing the Quick Submit option, so customers will not experience any change in Genworth’s industry-leading mortgage insurance decision turn times.
Published
Jul 09, 2012