Quandis Inc. announced the release of a Web-based skip trace application to locate individuals who are in default via a centralized platform. The solution can be utilized by mortgage companies to quickly locate, contact and personally engage with borrowers who are in distressed financial situations. Quandis’ skip trace solution is designed for use by servicers, lenders, banks, default attorneys, loss mitigation centers, third-party collection agencies and essentially any entity that needs to locate individuals. The new skip trace application is utilized to quickly and efficiently contact virtually anyone that is in default, and also for call campaigns to proactively reach out to borrowers and offer them loan modifications, workout options, various government programs, etc. Organizations utilizing Quandis skip trace are able to save time, eliminate errors, reduce costs and offer tools that help comply with state-level telephone contact rules.
“In many instances, organizations resort to using manual processes to contact borrowers for debt collection or other outreach purposes,” said Scott Stoddard, CEO of Quandis Inc. “The sheer number of defaults our industry is challenged to manage is the driver behind our developing this application. Handling call campaigns manually or with an antiquated system is cumbersome, time consuming, impedes file completions and can potentially result in the violation of do not call compliance rules. Our skip trace application provides an end-to-end solution that effectively manages the collections and/or call campaign process.”
Quandis says that manually locating borrowers typically involves users having to use multiple services such as Lexis Nexis, Pacer bankruptcy searching, TransUnion, 411, 555-1212, Quandis’ automated SCRA military searches and others. This forces employees to constantly jump to different Web sites to locate people, which wastes time and is terribly inefficient. Quandis’ skip trace application integrates with and centralizes each search service into a single application, streamlining searches with the click of a button that instantly returns the results.
For users, Quandis’ skip trace solution includes interview-style call scripting and direction, workflow management, task assignments, call prioritization and various tools that enable them to quickly and efficiently complete files. For managers, the application provides them with dashboard-level views and reporting, complete visibility into the entire process and KPIs (key performance indicators) that to help them optimize employee performance, time management and effectiveness.
