LendingQB has announced that they successfully implemented their Web-based, end-to-end mortgage lending platform for OGI Mortgage Bankers, a fast-growing mortgage lender based in Los Angeles. Within seven weeks of signing a contract, OGI was able to launch and begin using a fully custom configured LendingQB platform immediately.
“Since I stepped in this business 25 years ago, I've never seen an implementation happen so quickly and thoroughly,” said Harry Oh, president and CEO of OGI. “We made the decision to use LendingQB right before New Year's Day but we didn't expect to start using the system until after Easter. Being ahead of schedule saves us more than time and effort, it saves us money.”
Oh actively began looking exclusively for web-based LOS providers. Although only a handful of mortgage LOS vendors offer a true web-based system, OGI felt it was a better long-term strategy. “We see other industries enjoying the benefits of web-based applications, so to us it's a proven model,” Oh noted. “But we didn't make any compromises in order to get a web-based system. Price, quality and service still matter.”
OGI selected LendingQB after a thorough evaluation process, which included testing with a live production system for an entire month. Oh cautioned that live testing was critical to their decision process. “We already went through a failed implementation so we didn't want any surprises,” said Oh. “What did surprise us, however, was how quickly LendingQB handled our deployment and implementation.”
LendingQB takes all new clients through a comprehensive deployment process that is unlike anything Oh had seen before.
“The day after we signed with LendingQB, their deployment team was sending us emails and scheduling meetings,” Oh said. LendingQB started with a detailed workflow discussion of OGI's operations, and then provided them with an online tool to track task assignments and deployment status updates. “They were involved with our implementation at the ground level, gathering information from us and making changes to our system directly.”
After seven weeks of aggressively implementing the platform, OGI’s staff was fully trained and ready to start working in the LendingQB environment.
“When I think back to our first system and the amount of time and resources we poured into purchasing it and getting it setup, it's night and day,” remarked Oh. “LendingQB is like a part of my staff. They set milestones and kept us on track and prioritized. They did most of the configuration for us and responded quickly to any changes we wanted to make. Their organization and commitment to us was impressive.”