Quality Mortgage Services LLC has announced the opening of QMiS Systems, a provider of Knowledge Processing Outsourcing (KPO) and Business Processing Outsourcing (BPO) designed to serve the financial services and banking industries. QMiS is a U.S.-owned foreign subsidiary incorporated in Kochi, India with the ability to support clients in outsourcing of technology and human capital business processes. QMiS Systems provides technology support in appraisal management software, as well as appraisal movement within platforms allowing the clients to work directly with underwriters and appraisers from the front office. QMiS Systems provides process solutions as well as technology project management.
“More companies are finding that lesser functions critical to client’s operations are better outsourced so that professionals can better utilize their time while reducing costs. This is very timely as the mortgage and banking industries begin to shift and prepare for reduced production volumes,” said Tommy A. Duncan, COO of QMiS Systems. “We take pride that a U.S.-owned offshore company is offering support back to U.S. companies. Being that we are U.S. owned, we understand the concerns of many of the U.S. companies.”
QMiS is committed to providing its clients with the confidence required to maintain a strong business relationship. Given the scope of the work and the volume of business that many firms use to assess their processes and technology needs, firms develop the means to rate efficiencies and quality “But once that is done, there has to be a way to deliver performance and that’s why we developed the QMiS Systems for technology and processes outsourcing.” said Duncan. “Our goal is to ensure companies are successful and able to adapt to new creative business models while retaining the best technical performers and secure infrastructure in an intuitive fashion.”
"We are establishing metrics and parameters to ensure satisfaction," said Duncan. "Our company will provide clients in the mortgage banking and origination markets a tracking database of performance and project status for their technology and business projects. Our goal is to deliver continuous client satisfaction, communication and information between the client and QMiS offshore teams. The resulting report card is a vital tool for mortgage bankers who maintain performance assessments and records of accomplishments. This, we believe, will be a vital tool to ensure lenders that they can count on the best values and teams, as well as staying up to date with the current changes in our industry.