Capsilon has announced that Jim Sciarra has joined its executive team as vice president of support and services, where he is responsible for building successful customer service and technology support operations. Sciarra brings more than 20 years of experience in support and services management for enterprise software, and cloud and SaaS delivery.
Prior to joining Capsilon, he worked in cloud service operations for Saba Software where he led teams in the U.S. and India during the company’s shift from on-premise software to a cloud service model. Sciarra has held several other executive services and operations positions at PeopleSoft, Kadiri and Ravenflow. He has built customer support and professional services organizations from the ground up and has led teams of support engineers in several countries around the world.
“Jim’s solid track record of successful technology support and services management is a great asset to Capsilon as we expand the support and services for our customers,” said Sanjeev Malaney, chief executive officer at Capsilon. “We are excited to welcome Jim to the team and know he will help strengthen our capabilities.”