Mortgage Master has announced the hiring of Karen Menza as regional operations manager to lead the company’s Midwest operation team. Menza brings to her new role over 20 years of experience in retail and wholesale lending operations including loan processing, underwriting, closing, post- closing, investor delivery and running an in-house appraisal department. As regional operations manager, Menza will be responsible for managing operations for Mortgage Master’s Midwest region and building a high-quality operations team to support the company’s growth. Menza will be based in Lisle, Ill. and report to Patricia Raymo, vice president of Mortgage Master.
“Mortgage Master continues to invest in its regional operational infrastructure to ensure the best people, processes and practices are in place to support our team of outstanding loan officers,” said Paul Anastos, president of Mortgage Master. “Karen’s significant experience in the mortgage industry, coupled with her team building and relationship skills will enhance our customer care platform, while maximizing productivity so we can pass the savings on to borrowers in the form of lower rates.”
Menza joins Mortgage Master from Fairway Independent Mortgage, where she was vice president/wholesale lending operations responsible for establishing and building the Wholesale Division’s operational infrastructure. Previously, Menza was vice president of lending operations at Park National Bank, an $18 billion multi-bank company, where she managed the lending operations and led the development and training of lending personnel. Prior to this position, Menza held various positions at MidAmerica Bank, including senior vice president/director of Lending Operations where she oversaw retail and wholesale production from point of origination through investor delivery.
“Mortgage Master’s unique model looks to build out its operational infrastructure prior to expanding production in a specific area,” said Raymo. “Karen’s deep industry knowledge and character is the right model-match for Mortgage Master, and our commitment to the highest level of customer service and delivering value to borrowers throughout the mortgage process.”